Instruct Us - Contact Us
If you have any questions or have used our services before and you want to instruct then please use the following options:
Telephone: |
0151 733 2241 |
Fax: |
0151 733 0407 |
Email: |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
3 Menlove Avenue
Allerton Road Junction
Liverpool
L18 1LS
SRA Number: |
47362 |
If you are looking for an online conveyancing quote, you can do this online using the get a quote section.
On receipt of your instruction a qualified conveyancing solicitor will contact you and our client care letter will be sent to you the same day.
Client Service & Complaints
This firm aims to offer a high quality legal service to all its clients and I am confident that we shall do so. With this in mind, I am always anxious to hear of any particular difficulty that a client may encounter either with the conduct of the matter or with our back-up services. If you are unhappy about any aspect of our service, or about the bill, please let me know. If, however, we cannot resolve this between ourselves please raise the matter with Stephen Barton, Partner who will then investigate the problem as quickly as possible in accordance with our written complaints procedure, a copy of which is available on request.
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman can be contacted by post at PO Box 6806, Wolverhampton WV1 9WJ, by phone on 0300 555 0333 - minicom: 0300 555 1777 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. (the website is at www.legalombudsman.org.uk). You should complain to the Legal Ombudsman within six months of the end of our complaints process. In addition, you should be aware that the Legal Ombudsman will not accept your complaint if: more than six years have elapsed from the date of alleged act/omission giving rise to the complaint, or more than three years have elapsed from when you should have known about the complaint, or the date of alleged act/omission giving rise to the complaint was before 6 October 2010
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors regulation Authority.
If your complaint relates only to the amount of our costs, you may be entitled to have our charges reviewed by the court. This is called “detailed assessment”. The procedure is set out in sections 70, 71 and 72 of the Solicitors Act 1974. You should be aware that there are strict time limits applicable to this procedure and you may wish therefore to seek independent legal advice. We may also be entitled to charge interest on any outstanding sums from any invoices that are unpaid in full or part.